Shipping policy
Here’s a professional, customer-friendly Shipping Policy tailored for your Shopify website. You may further customise the sections (e.g., shipping times or regions) based on your actual fulfilment process and service providers:
Shipping Policy
Thank you for visiting and shopping at our store. The following are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Digital Products
Digital products (e.g., e-books, study guides, or downloadable resources) are delivered instantly via email and/or direct download link upon successful payment. No physical shipment is required.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Domestic Shipping: 2–5 business days
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International Shipping: 7–21 business days (varies by location)
Delivery delays can occasionally occur due to customs, weather conditions, or carrier issues.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Lost or Damaged Items
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
7. Contact Us
If you have any questions about your order or this Shipping Policy, please contact us at:
📧 faspassmaths@gmail.com